Shipping policy
We are pleased to offer free standard shipping on all orders worldwide, with no minimum purchase required. Below are the details of how we process and ship your orders.
1. Processing Times
All orders are processed and prepared for shipment within 7 business days (excluding weekends and holidays).
2. Estimated Delivery Times
Because we ship globally, delivery times vary depending on your location. Please use the following timeframes as a general guideline:
- United States & Canada: 7 to 15 business days
- United Kindom & Europe: 7 to 15 business days
- Australia & New Zealand: 7 to 15 business days
- Rest of the World: 12 to 25 business days
Please note: Shipping times are estimates and cannot be guaranteed. Occasional delays may occur due to customs processing, postal service disruptions, or high-volume shipping seasons.
3. Customs, Duties, and Taxes
While shipping is free, please note that international orders may be subject to import duties, taxes (such as VAT), or customs clearance fees once the package reaches your destination country.
These charges are determined by your local customs authority and are the responsibility of the customer. We recommend contacting your local customs office if you have questions about potential fees.
4. Incorrect Addresses
Please double-check your shipping address at checkout. We are unable to make changes once your order has been shipped. We cannot offer refunds or replacements for packages that are lost or undelivered due to an incorrect address provided by the customer.
Questions?
If you have any questions about your shipment, please reach out to us at mysticarcanavault@gmail.com with your order number, and we will be happy to assist you.